Last updated: September 23, 2026
Refunds for an event are handled by that event’s organizer, not by Find Your Finish. We process registrations and payments on their behalf, but the decision to refund, and the timeline for it, is theirs to make, according to the policy they’ve set for their own event.
Every event page has its own Cancellation & refunds section, set by the organizer. Look there first for what applies to your specific registration, it takes precedence over the general information below.
Most event pages list the organizer’s support email or phone. That’s the fastest way to reach them about a refund, a transfer, or any other question about your registration.
You can cancel a registration yourself from the confirmation page you received after registering, no account or login needed, just the link and the email you registered with, any time before the event’s start date. Depending on the organizer’s policy, this may issue an automatic refund back to your original payment method through Razorpay, or it may simply free your spot without a refund, matching that organizer’s own no-refund policy if they have one. Refunds, when issued, typically take 5 to 7 business days to reflect, depending on your bank or payment provider.
If you registered several runners together in one checkout, that group shares a single payment, so refunding one runner’s share needs a request rather than an automatic refund. From your confirmation page, submit a refund request (with a reason, if you’d like) and the organizer is notified immediately, they’re the ones who decide whether to approve it. If they haven’t responded after 5 business days, Find Your Finish will step in and refund you directly as a last resort, so you’re never left waiting indefinitely, but the organizer approving it directly is always the faster path.
If an organizer postpones or cancels an event entirely, refund or transfer options are at their discretion and will be communicated to registered runners directly.
If you can’t reach the organizer, or a refund seems delayed or incorrect after they’ve approved it, contact us with your registration confirmation link and we’ll look into it.