Moving Your Race Off Townscript: A Practical Guide
Townscript's organizer dashboard now shows a notice that ticket sales and event services ended on 29 September 2026, and that downloads of transactions, invoices, payment advices and sales reports were available until 12 October 2026. If you ran a race on it, there are three jobs: save your records, keep your registrants informed, and decide where your next event is going to live. This guide covers all three, and it's honest about where we can and can't help.
First: make sure you have your records
Before anything else, check that you have these for every event you ran, because you'll need them for accounting and tax long after the platform is gone:
- The full attendee list, with categories, bib numbers and contact details.
- Payment advices and payout statements, showing what was paid to you and when.
- The platform's tax invoices for its fees, which you need if you claim input tax credit on them.
- Sales reports per event, including discounts, refunds and any tax deducted at source.
The dashboard notice gave 12 October 2026 as the last day to download these. If you missed it, contact Townscript's support directly and ask for the same reports to be sent to you, and don't assume you can get them later.
Work out what you were really paying
Before you compare platforms, add up what you actually paid on the last one. Take a recent sales report and total every deduction: the platform fee, any separate attendee or booking fee that came out of your earnings, the tax on each, and any tax deducted at source. Divide that by your net sales. The headline percentage a platform advertises is often lower than this number, because fees stack and each one carries tax.
As one data point, a 27-registration ultra marathon's sales report we looked at had deductions equal to about 7% of net sales once every line and the tax on it were counted. That is one event, and it depends on how the organizer set up who bears which fee, so treat it as a reason to check your own report, not as a rule.
What Find Your Finish charges
One itemized deduction from each payout: a 2% platform commission, a 2% payment gateway fee, and 18% GST on both, 4.72% in total. Runners pay exactly your listed price, with no booking fee added at checkout. Your dashboard shows an earnings report per event with every line: sales, commission, gateway fee, GST, and what you will receive. Our full fee comparison shows how that stacks up against what other platforms publish, including where we are not the cheapest.
Moving your event over
- Create the event and set up each category with its price and capacity.
- Rebuild your discount codes, or use automatic early-bird offers that apply with no code and show a closing-soon countdown.
- Set up the registration form: which fields are required, which categories see which fields, and separate men's and women's T-shirt size charts. ID proof, running club and your own custom questions are all available.
- Add your refund policy, which is shown on the event page, and your support contact so runners can reach you.
- Complete KYC and add your bank or UPI details so payouts can be released.
- Add runners who already paid on the old platform from the Registrations tab using the manual attendee option, which confirms them immediately and does not charge them again.
- Email everyone registered to tell them where the event now lives, using the announcement tool, which lets you target by category and send yourself a test first.
One honest note on payouts: they are processed by our team in batches, on the cadence you ask for (weekly, fortnightly or monthly), not instantly after each registration. If instant settlement matters for your cash flow, ask about timing before you commit.
Questions to ask any platform before you switch
- What exactly will a runner pay at checkout for my cheapest category?
- Can I see one real payout statement, with every deduction itemized?
- How and when do I get paid, and what do I need to provide first?
- What happens to my event page and my registrants if the platform changes or closes?
- How do refunds and cancellations work, and who is responsible for what?
Set up your event, categories and registration form in one dashboard, and see your earnings itemized per event.
List your eventI'm not going to pretend that a platform closing is good news for anyone, and our situation as a newer, smaller platform is different from theirs, so the fair question is why you should trust us with your next event. My answer is to check, not to take my word for it: read what a runner pays at checkout, look at how a payout is itemized, and compare it with the last statement you got. Our fee is not the lowest number you will see advertised. I would rather you pick us because the structure is clear and the runner is never surprised than because of a headline percentage. And save your old records first, whatever you decide.
Frequently asked questions
Has Townscript shut down?
Its organizer dashboard displays a notice that ticket sales and event services ended on 29 September 2026, and that downloads were available until 12 October 2026. We haven't found an independent announcement, so check directly with Townscript if you need confirmation for your own account.
What should I do if I couldn't download my reports in time?
Contact Townscript support and ask for your transactions, payment advices, invoices and sales reports to be sent to you. You will need them for accounting and for any tax credit claims, so don't leave this for later.
Can I move runners who already registered on another platform?
Yes. You can add them from your event's Registrations tab using the manual attendee option, which confirms them immediately without charging them again, and then email everyone through the announcement tool.
How much does Find Your Finish charge organizers?
A 2% platform commission plus a 2% payment gateway fee, and 18% GST on both, 4.72% in total, deducted from each payout. Runners pay exactly the listed price.